Action Plan
Juniper Social
Host
100%
+25 pts
Bartender
67%
No change
Server
75%
No change
Manager
25%
-50 pts
Bartender
-
Acknowledged guests at the bar within one minute Missed last visit too
Bartender finished restocking before greeting.
- Last visit
- Fail
- Last 6
- 5 of 6 passed
-
Offered water alongside alcoholic drinks
Two rounds, no water offered.
- Last visit
- Pass
- Last 6
- 6 of 6 passed
Server
-
Checked back within two bites or two minutes of the entrees
Server did not return until clearing.
- Last visit
- Pass
- Last 6
- 2 of 6 passed
-
Delivered the check within five minutes of the request Missed last visit too
Nine minutes from asking to receiving the check.
- Last visit
- Fail
- Last 6
- 5 of 6 passed
Manager
-
Visible in the dining room during service
No manager seen in the dining room during the visit.
- Last visit
- Pass
- Last 6
- 6 of 6 passed
-
Stopped by the table to ask about the experience Missed last visit too
Manager walked by twice without stopping.
- Last visit
- Fail
- Last 6
- 5 of 6 passed
-
Staff in clean, complete uniforms
Two servers in untucked shirts; one missing an apron.
- Last visit
- Pass
- Last 6
- 4 of 6 passed