The standards
What every evaluator scores on every visit, by department. 25 standards in all.
Host
- Greeted the party within 30 seconds of arrival
- Made eye contact and smiled during the greeting
- Offered to check coats or bags
- Quoted an accurate wait time
- Walked the party to the table at their pace
- Thanked the party and invited them back on the way out
Bartender
- Acknowledged guests at the bar within one minute
- Offered a drink list or made a recommendation
- Measured every pour
- Kept the bar top clean and dry
- Offered water alongside alcoholic drinks
- Closed out the tab promptly when asked
Server
- Approached the table within two minutes of seating
- Introduced themselves by name
- Described a special or signature dish
- Asked about allergies or dietary needs
- Checked back within two bites or two minutes of the entrees
- Cleared plates only once everyone had finished
- Offered dessert or coffee
- Delivered the check within five minutes of the request
Manager
- Visible in the dining room during service
- Stopped by the table to ask about the experience
- Staff in clean, complete uniforms
- Restrooms clean and stocked
- Resolved a problem without being asked twice