Juniper Social, visit 7

Two hosts at the stand; the evaluator was greeted by the one in a gray sweater.

• Greeted the party within 30 seconds of arrival Pass
• Made eye contact and smiled during the greeting Pass
• Offered to check coats or bags N/A
• Quoted an accurate wait time N/A
• Walked the party to the table at their pace Pass
• Thanked the party and invited them back on the way out Pass

Bartender in a denim apron, also making drinks for the dining room.

• Acknowledged guests at the bar within one minute Fail

  Bartender finished restocking before greeting.

• Offered a drink list or made a recommendation Pass

  Recommended a seasonal spritz without being asked.

• Measured every pour Pass
• Kept the bar top clean and dry Pass
• Offered water alongside alcoholic drinks Fail

  Two rounds, no water offered.

• Closed out the tab promptly when asked Pass

Server worked the patio and the back room.

• Approached the table within two minutes of seating Pass
• Introduced themselves by name Pass
• Described a special or signature dish Pass
• Asked about allergies or dietary needs Pass

  Asked about allergies before taking the order.

• Checked back within two bites or two minutes of the entrees Fail

  Server did not return until clearing.

• Cleared plates only once everyone had finished Pass
• Offered dessert or coffee Pass
• Delivered the check within five minutes of the request Fail

  Nine minutes from asking to receiving the check.

Manager in a suit jacket, mostly near the kitchen door.

• Visible in the dining room during service Fail

  No manager seen in the dining room during the visit.

• Stopped by the table to ask about the experience Fail

  Manager walked by twice without stopping.

• Staff in clean, complete uniforms Fail

  Two servers in untucked shirts; one missing an apron.

• Restrooms clean and stocked Pass
• Resolved a problem without being asked twice N/A