Action Plan
Juniper Social
Host
75%
-25 pts
Bartender
67%
No change
Server
63%
-12 pts
Manager
75%
+50 pts
Host
-
Greeted the party within 30 seconds of arrival
Host was on the phone; roughly 90 seconds before a greeting.
- Last visit
- Pass
- Last 6
- 6 of 6 passed
Bartender
-
Kept the bar top clean and dry
Spill by the well was not wiped for several minutes.
- Last visit
- Pass
- Last 6
- 5 of 6 passed
-
Offered water alongside alcoholic drinks Missed last visit too
Two rounds, no water offered.
- Last visit
- Fail
- Last 6
- 5 of 6 passed
Server
-
Introduced themselves by name
Introduced only when the evaluator asked.
- Last visit
- Pass
- Last 6
- 6 of 6 passed
-
Checked back within two bites or two minutes of the entrees Missed last visit too
Server did not return until clearing.
- Last visit
- Fail
- Last 6
- 2 of 6 passed
-
Cleared plates only once everyone had finished
Plates pulled as soon as the first guest finished.
- Last visit
- Pass
- Last 6
- 5 of 6 passed
Manager
-
Staff in clean, complete uniforms Missed last visit too
Two servers in untucked shirts; one missing an apron.
- Last visit
- Fail
- Last 6
- 3 of 6 passed