Action Plan
Juniper Social
Host
75%
-5 pts
Bartender
67%
+34 pts
Server
75%
-13 pts
Manager
75%
-5 pts
Host
-
Made eye contact and smiled during the greeting
Greeting was delivered while looking at the seating chart.
- Last visit
- Pass
- Last 5
- 5 of 5 passed
Bartender
-
Acknowledged guests at the bar within one minute
Bartender finished restocking before greeting.
- Last visit
- Pass
- Last 5
- 5 of 5 passed
-
Measured every pour Missed last visit too
Free-poured two cocktails; glasses looked heavy.
- Last visit
- Fail
- Last 5
- 4 of 5 passed
Server
-
Described a special or signature dish
Signature dish not mentioned when the evaluator asked for favorites.
- Last visit
- Pass
- Last 5
- 5 of 5 passed
-
Delivered the check within five minutes of the request
Nine minutes from asking to receiving the check.
- Last visit
- Pass
- Last 5
- 5 of 5 passed
Manager
-
Stopped by the table to ask about the experience
Manager walked by twice without stopping.
- Last visit
- Pass
- Last 5
- 5 of 5 passed