Juniper Social, visit 6

Two hosts at the stand; the evaluator was greeted by the one in a gray sweater.

• Greeted the party within 30 seconds of arrival Pass
• Made eye contact and smiled during the greeting Fail

  Greeting was delivered while looking at the seating chart.

• Offered to check coats or bags N/A
• Quoted an accurate wait time N/A
• Walked the party to the table at their pace Pass
• Thanked the party and invited them back on the way out Pass

Two bartenders; the evaluator was served by the one on the left well.

• Acknowledged guests at the bar within one minute Fail

  Bartender finished restocking before greeting.

• Offered a drink list or made a recommendation Pass
• Measured every pour Fail

  Free-poured two cocktails; glasses looked heavy.

• Kept the bar top clean and dry Pass
• Offered water alongside alcoholic drinks Pass
• Closed out the tab promptly when asked Pass

Server in the back section, carrying five tables.

• Approached the table within two minutes of seating Pass
• Introduced themselves by name Pass
• Described a special or signature dish Fail

  Signature dish not mentioned when the evaluator asked for favorites.

• Asked about allergies or dietary needs Pass
• Checked back within two bites or two minutes of the entrees Pass
• Cleared plates only once everyone had finished Pass
• Offered dessert or coffee Pass
• Delivered the check within five minutes of the request Fail

  Nine minutes from asking to receiving the check.

Manager seen once at the host stand.

• Visible in the dining room during service Pass
• Stopped by the table to ask about the experience Fail

  Manager walked by twice without stopping.

• Staff in clean, complete uniforms Pass
• Restrooms clean and stocked Pass
• Resolved a problem without being asked twice N/A