Action Plan
Juniper Social
Host
80%
No change
Bartender
33%
-67 pts
Server
88%
+13 pts
Manager
80%
+30 pts
Host
-
Walked the party to the table at their pace Missed last visit too
Host walked well ahead and waited at the table.
- Last visit
- Fail
- Last 4
- 3 of 4 passed
Bartender
-
Offered a drink list or made a recommendation
Asked 'what can I get you?' with no list offered.
- Last visit
- Pass
- Last 4
- 3 of 4 passed
-
Measured every pour
Jigger sat unused on the rail during the visit.
- Last visit
- Pass
- Last 4
- 4 of 4 passed
-
Kept the bar top clean and dry
Spill by the well was not wiped for several minutes.
- Last visit
- Pass
- Last 4
- 4 of 4 passed
-
Closed out the tab promptly when asked
Waited about eight minutes to close out.
- Last visit
- Pass
- Last 4
- 3 of 4 passed
Server
-
Checked back within two bites or two minutes of the entrees Missed last visit too
No check-back until entrees were nearly finished.
- Last visit
- Fail
- Last 4
- 1 of 4 passed
Manager
-
Staff in clean, complete uniforms Missed last visit too
Bartender's shirt stained.
- Last visit
- Fail
- Last 4
- 3 of 4 passed