Juniper Social, visit 5

Host in a black blazer at the stand; worked alone during the rush.

• Greeted the party within 30 seconds of arrival Pass

  Greeted the moment the door closed.

• Made eye contact and smiled during the greeting Pass
• Offered to check coats or bags N/A
• Quoted an accurate wait time Pass
• Walked the party to the table at their pace Fail

  Host walked well ahead and waited at the table.

• Thanked the party and invited them back on the way out Pass

Bartender in a denim apron, also making drinks for the dining room.

• Acknowledged guests at the bar within one minute Pass
• Offered a drink list or made a recommendation Fail

  Asked 'what can I get you?' with no list offered.

• Measured every pour Fail

  Jigger sat unused on the rail during the visit.

• Kept the bar top clean and dry Fail

  Spill by the well was not wiped for several minutes.

• Offered water alongside alcoholic drinks Pass
• Closed out the tab promptly when asked Fail

  Waited about eight minutes to close out.

Server worked the patio and the back room.

• Approached the table within two minutes of seating Pass
• Introduced themselves by name Pass
• Described a special or signature dish Pass

  Walked through the braised short rib with real enthusiasm.

• Asked about allergies or dietary needs Pass
• Checked back within two bites or two minutes of the entrees Fail

  No check-back until entrees were nearly finished.

• Cleared plates only once everyone had finished Pass
• Offered dessert or coffee Pass
• Delivered the check within five minutes of the request Pass

Manager in a suit jacket, mostly near the kitchen door.

• Visible in the dining room during service Pass
• Stopped by the table to ask about the experience Pass

  Manager asked how the meal was and remembered the entree.

• Staff in clean, complete uniforms Fail

  Bartender's shirt stained.

• Restrooms clean and stocked Pass
• Resolved a problem without being asked twice Pass