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Action Plan

Harbor & Hearth

Visit 4 · May 7, 2026 · compared with visit 3 and the 3 visits before this one

Evaluator's scorecard Next visit Previous visit

This visit 74%

Last visit 88%

Last 3 82%

Missed 6

Host

100%

No change

Last six: 100%

Bartender

83%

No change

Last six: 92%

Server

50%

-38 pts

Last six: 71%

Manager

80%

No change

Last six: 71%

Bartender · 1 missed standard

Measured every pour

Free-poured two cocktails; glasses looked heavy.

Last visit
Pass

Last 3
2 of 2 passed

Server · 4 missed standards

Approached the table within two minutes of seating

Water was dropped by a busser; server arrived at minute five.

Last visit
Pass

Last 3
3 of 3 passed
Asked about allergies or dietary needs

Allergies were not asked about.

Last visit
Pass

Last 3
1 of 3 passed
Cleared plates only once everyone had finished

Plates pulled as soon as the first guest finished.

Last visit
Pass

Last 3
2 of 3 passed
Delivered the check within five minutes of the request

Nine minutes from asking to receiving the check.

Last visit
Pass

Last 3
3 of 3 passed

Manager · 1 missed standard

Staff in clean, complete uniforms Missed last visit too

Bartender's shirt stained.

Last visit
Fail

Last 3
1 of 3 passed