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Evaluator scorecard

Harbor & Hearth, visit 4

74% 17 of 23 passed

Host

100%

Two hosts at the stand; the evaluator was greeted by the one in a gray sweater.

Greeted the party within 30 seconds of arrival Pass
Greeted the moment the door closed.
Made eye contact and smiled during the greeting Pass
Offered to check coats or bags N/A
Quoted an accurate wait time N/A
Walked the party to the table at their pace Pass
Thanked the party and invited them back on the way out Pass

83%

One bartender on a six-seat bar; busy but composed.

Acknowledged guests at the bar within one minute Pass
Offered a drink list or made a recommendation Pass
Recommended a seasonal spritz without being asked.
Measured every pour Fail
Free-poured two cocktails; glasses looked heavy.
Kept the bar top clean and dry Pass
Offered water alongside alcoholic drinks Pass
Closed out the tab promptly when asked Pass

50%

Server in the back section, carrying five tables.

Approached the table within two minutes of seating Fail
Water was dropped by a busser; server arrived at minute five.
Introduced themselves by name Pass
Described a special or signature dish Pass
Asked about allergies or dietary needs Fail
Allergies were not asked about.
Checked back within two bites or two minutes of the entrees Pass
Cleared plates only once everyone had finished Fail
Plates pulled as soon as the first guest finished.
Offered dessert or coffee Pass
Delivered the check within five minutes of the request Fail
Nine minutes from asking to receiving the check.

80%

Manager seen once at the host stand.