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Action Plan

Harbor & Hearth

Visit 5 · Jun 9, 2026 · compared with visit 4 and the 4 visits before this one

Evaluator's scorecard Next visit Previous visit

This visit 73%

Last visit 74%

Last 4 80%

Missed 6

Host

50%

-50 pts

Last six: 100%

Bartender

83%

No change

Last six: 89%

Server

75%

+25 pts

Last six: 66%

Manager

75%

-5 pts

Last six: 74%

Host · 2 missed standards

Made eye contact and smiled during the greeting

Greeting was delivered while looking at the seating chart.

Last visit
Pass

Last 4
4 of 4 passed
Walked the party to the table at their pace

Host walked well ahead and waited at the table.

Last visit
Pass

Last 4
4 of 4 passed

Bartender · 1 missed standard

Measured every pour Missed last visit too

Free-poured two cocktails; glasses looked heavy.

Last visit
Fail

Last 4
2 of 3 passed

Server · 2 missed standards

Asked about allergies or dietary needs Missed last visit too

Allergies were not asked about.

Last visit
Fail

Last 4
1 of 4 passed
Checked back within two bites or two minutes of the entrees

Server did not return until clearing.

Last visit
Pass

Last 4
4 of 4 passed

Manager · 1 missed standard

Stopped by the table to ask about the experience

Manager walked by twice without stopping.

Last visit
Pass

Last 4
3 of 4 passed