Action Plan
Harbor & Hearth
This visit
88%
Last visit
67%
Last 2
78%
Missed
3
Host
100%
No change
Bartender
83%
Nothing to compare
Server
88%
+38 pts
Manager
80%
+20 pts
Bartender
-
Closed out the tab promptly when asked
Waited about eight minutes to close out.
- Last visit
- N/A
- Last 2
- 1 of 1 passed
Server
-
Introduced themselves by name Missed last visit too
Introduced only when the evaluator asked.
- Last visit
- Fail
- Last 2
- 0 of 2 passed
Manager
-
Staff in clean, complete uniforms
Bartender's shirt stained.
- Last visit
- Pass
- Last 2
- 1 of 2 passed