Juniper Social, visit 8

Host with a headset, handling phones and walk-ins.

• Greeted the party within 30 seconds of arrival Fail

  Host was on the phone; roughly 90 seconds before a greeting.

• Made eye contact and smiled during the greeting Pass
• Offered to check coats or bags N/A
• Quoted an accurate wait time N/A
• Walked the party to the table at their pace Pass
• Thanked the party and invited them back on the way out Pass

Two bartenders; the evaluator was served by the one on the left well.

• Acknowledged guests at the bar within one minute Pass
• Offered a drink list or made a recommendation Pass
• Measured every pour Pass
• Kept the bar top clean and dry Fail

  Spill by the well was not wiped for several minutes.

• Offered water alongside alcoholic drinks Fail

  Two rounds, no water offered.

• Closed out the tab promptly when asked Pass

Server worked the patio and the back room.

• Approached the table within two minutes of seating Pass
• Introduced themselves by name Fail

  Introduced only when the evaluator asked.

• Described a special or signature dish Pass
• Asked about allergies or dietary needs Pass
• Checked back within two bites or two minutes of the entrees Fail

  Server did not return until clearing.

• Cleared plates only once everyone had finished Fail

  Plates pulled as soon as the first guest finished.

• Offered dessert or coffee Pass
• Delivered the check within five minutes of the request Pass

Manager in a suit jacket, mostly near the kitchen door.

• Visible in the dining room during service Pass
• Stopped by the table to ask about the experience Pass
• Staff in clean, complete uniforms Fail

  Two servers in untucked shirts; one missing an apron.

• Restrooms clean and stocked Pass
• Resolved a problem without being asked twice N/A