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Action Plan

Harbor & Hearth

Visit 8 · Sep 13, 2026 · compared with visit 7 and the 6 visits before this one

Evaluator's scorecard Previous visit

This visit 65%

Last visit 59%

Last 6 72%

Missed 8

Host

80%

-20 pts

Last six: 93%

Bartender

33%

Nothing to compare

Last six: 79%

Server

75%

+50 pts

Last six: 56%

Manager

75%

No change

Last six: 70%

Host · 1 missed standard

Greeted the party within 30 seconds of arrival

Host was on the phone; roughly 90 seconds before a greeting.

Last visit
Pass

Last 6
6 of 6 passed

Bartender · 4 missed standards

Acknowledged guests at the bar within one minute

Bartender finished restocking before greeting.

Last visit
N/A

Last 6
4 of 4 passed
Offered a drink list or made a recommendation

Asked 'what can I get you?' with no list offered.

Last visit
N/A

Last 6
4 of 4 passed
Measured every pour

Free-poured two cocktails; glasses looked heavy.

Last visit
N/A

Last 6
1 of 4 passed
Closed out the tab promptly when asked

Waited about eight minutes to close out.

Last visit
N/A

Last 6
3 of 4 passed

Server · 2 missed standards

Approached the table within two minutes of seating Missed last visit too

Four minutes before the first visit to the table.

Last visit
Fail

Last 6
3 of 6 passed
Asked about allergies or dietary needs Missed last visit too

Allergies were not asked about.

Last visit
Fail

Last 6
1 of 6 passed

Manager · 1 missed standard

Restrooms clean and stocked

Restroom floor wet; soap dispenser empty.

Last visit
Pass

Last 6
5 of 6 passed