Harbor & Hearth

Approached the table within two minutes of seating Missed last visit too

Four minutes before the first visit to the table.

Described a special or signature dish Missed last visit too

No special mentioned; menus were dropped and left.

Asked about allergies or dietary needs Missed last visit too

Allergies were not asked about.

Cleared plates only once everyone had finished

Plates pulled as soon as the first guest finished.

Offered dessert or coffee

Dessert menu only after the evaluator asked.

Delivered the check within five minutes of the request

Nine minutes from asking to receiving the check.

Visible in the dining room during service Missed last visit too

No manager seen in the dining room during the visit.