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Evaluator scorecard

Harbor & Hearth, visit 8

65% 15 of 23 passed

Host

80%

Two hosts at the stand; the evaluator was greeted by the one in a gray sweater.

Greeted the party within 30 seconds of arrival Fail
Host was on the phone; roughly 90 seconds before a greeting.
Made eye contact and smiled during the greeting Pass
Offered to check coats or bags N/A
Quoted an accurate wait time Pass
Walked the party to the table at their pace Pass
Thanked the party and invited them back on the way out Pass

33%

One bartender on a six-seat bar; busy but composed.

Acknowledged guests at the bar within one minute Fail
Bartender finished restocking before greeting.
Offered a drink list or made a recommendation Fail
Asked 'what can I get you?' with no list offered.
Measured every pour Fail
Free-poured two cocktails; glasses looked heavy.
Kept the bar top clean and dry Pass
Offered water alongside alcoholic drinks Pass
Closed out the tab promptly when asked Fail
Waited about eight minutes to close out.

75%

Server worked the patio and the back room.

Approached the table within two minutes of seating Fail
Four minutes before the first visit to the table.
Introduced themselves by name Pass
Described a special or signature dish Pass
Asked about allergies or dietary needs Fail
Allergies were not asked about.
Checked back within two bites or two minutes of the entrees Pass
Cleared plates only once everyone had finished Pass
Offered dessert or coffee Pass
Delivered the check within five minutes of the request Pass

75%

Manager in a suit jacket, mostly near the kitchen door.