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Action Plan

Harbor & Hearth

Visit 6 · Jul 7, 2026 · compared with visit 5 and the 5 visits before this one

Evaluator's scorecard Next visit Previous visit

This visit 64%

Last visit 73%

Last 5 78%

Missed 8

Host

100%

+50 pts

Last six: 92%

Bartender

67%

-16 pts

Last six: 88%

Server

50%

-25 pts

Last six: 68%

Manager

50%

-25 pts

Last six: 74%

Bartender · 2 missed standards

Measured every pour Missed last visit too

Free-poured two cocktails; glasses looked heavy.

Last visit
Fail

Last 5
2 of 4 passed
Kept the bar top clean and dry

Rings and a used napkin left in front of the evaluator.

Last visit
Pass

Last 5
4 of 4 passed

Server · 4 missed standards

Approached the table within two minutes of seating

Water was dropped by a busser; server arrived at minute five.

Last visit
Pass

Last 5
4 of 5 passed
Introduced themselves by name

Introduced only when the evaluator asked.

Last visit
Pass

Last 5
2 of 5 passed
Described a special or signature dish

Signature dish not mentioned when the evaluator asked for favorites.

Last visit
Pass

Last 5
5 of 5 passed
Asked about allergies or dietary needs Missed last visit too

Allergies were not asked about.

Last visit
Fail

Last 5
1 of 5 passed

Manager · 2 missed standards

Visible in the dining room during service

Manager stayed at the pass the whole visit.

Last visit
Pass

Last 5
4 of 5 passed
Restrooms clean and stocked

Paper towels out in the restroom.

Last visit
Pass

Last 5
5 of 5 passed