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Action Plan

Harbor & Hearth

Visit 2 · Mar 13, 2026 · compared with visit 1 and the 1 visit before this one

Evaluator's scorecard Next visit Previous visit

This visit 67%

Last visit 87%

Last 1 87%

Missed 6

Host

100%

No change

Last six: 100%

Bartender

–

Not observed

Last six: 100%

Server

50%

-25 pts

Last six: 75%

Manager

60%

-15 pts

Last six: 75%

Server · 4 missed standards

Introduced themselves by name Missed last visit too

Introduced only when the evaluator asked.

Last visit
Fail

Last 1
0 of 1 passed
Asked about allergies or dietary needs Missed last visit too

Allergies were not asked about.

Last visit
Fail

Last 1
0 of 1 passed
Cleared plates only once everyone had finished

Plates pulled as soon as the first guest finished.

Last visit
Pass

Last 1
1 of 1 passed
Offered dessert or coffee

Dessert menu only after the evaluator asked.

Last visit
Pass

Last 1
1 of 1 passed

Manager · 2 missed standards

Visible in the dining room during service

No manager seen in the dining room during the visit.

Last visit
Pass

Last 1
1 of 1 passed
Stopped by the table to ask about the experience

No table touch from a manager.

Last visit
Pass

Last 1
1 of 1 passed