Action Plan
The Copper Fig
Host
75%
-25 pts
Bartender
50%
-50 pts
Server
63%
-25 pts
Manager
75%
+50 pts
Host
-
Walked the party to the table at their pace
Host walked well ahead and waited at the table.
- Last visit
- Pass
- Last 3
- 2 of 3 passed
Bartender
-
Offered a drink list or made a recommendation
Asked 'what can I get you?' with no list offered.
- Last visit
- Pass
- Last 3
- 2 of 2 passed
-
Offered water alongside alcoholic drinks
Two rounds, no water offered.
- Last visit
- Pass
- Last 3
- 1 of 2 passed
-
Closed out the tab promptly when asked
Card sat on the bar until the evaluator asked a second time.
- Last visit
- Pass
- Last 3
- 2 of 2 passed
Server
-
Introduced themselves by name
Introduced only when the evaluator asked.
- Last visit
- Pass
- Last 3
- 1 of 3 passed
-
Cleared plates only once everyone had finished
One plate cleared while a guest was still eating.
- Last visit
- Pass
- Last 3
- 3 of 3 passed
-
Delivered the check within five minutes of the request
About seven minutes for the check; server was at another section.
- Last visit
- Pass
- Last 3
- 1 of 3 passed
Manager
-
Stopped by the table to ask about the experience Missed last visit too
No table touch from a manager.
- Last visit
- Fail
- Last 3
- 0 of 3 passed