The Copper Fig, visit 4

Host with a headset, handling phones and walk-ins.

• Greeted the party within 30 seconds of arrival Pass
• Made eye contact and smiled during the greeting Pass
• Offered to check coats or bags N/A
• Quoted an accurate wait time N/A
• Walked the party to the table at their pace Fail

  Host walked well ahead and waited at the table.

• Thanked the party and invited them back on the way out Pass

One bartender on a six-seat bar; busy but composed.

• Acknowledged guests at the bar within one minute Pass
• Offered a drink list or made a recommendation Fail

  Asked 'what can I get you?' with no list offered.

• Measured every pour Pass
• Kept the bar top clean and dry Pass
• Offered water alongside alcoholic drinks Fail

  Two rounds, no water offered.

• Closed out the tab promptly when asked Fail

  Card sat on the bar until the evaluator asked a second time.

Server worked the patio and the back room.

• Approached the table within two minutes of seating Pass
• Introduced themselves by name Fail

  Introduced only when the evaluator asked.

• Described a special or signature dish Pass

  Walked through the braised short rib with real enthusiasm.

• Asked about allergies or dietary needs Pass

  Asked about allergies before taking the order.

• Checked back within two bites or two minutes of the entrees Pass
• Cleared plates only once everyone had finished Fail

  One plate cleared while a guest was still eating.

• Offered dessert or coffee Pass
• Delivered the check within five minutes of the request Fail

  About seven minutes for the check; server was at another section.

Manager in a dark shirt with a radio, circulating.

• Visible in the dining room during service Pass
• Stopped by the table to ask about the experience Fail

  No table touch from a manager.

• Staff in clean, complete uniforms Pass
• Restrooms clean and stocked Pass
• Resolved a problem without being asked twice N/A