Action Plan
The Copper Fig
Host
83%
No change
Bartender
–
Not observed
Server
50%
-13 pts
Manager
50%
No change
Host
-
Walked the party to the table at their pace
Pointed at the table instead of walking the party over.
- Last visit
- Pass
- Last 1
- 1 of 1 passed
Server
-
Approached the table within two minutes of seating
Water was dropped by a busser; server arrived at minute five.
- Last visit
- Pass
- Last 1
- 1 of 1 passed
-
Introduced themselves by name Missed last visit too
Introduced only when the evaluator asked.
- Last visit
- Fail
- Last 1
- 0 of 1 passed
-
Asked about allergies or dietary needs Missed last visit too
No question about dietary needs, even with a shared plate.
- Last visit
- Fail
- Last 1
- 0 of 1 passed
-
Delivered the check within five minutes of the request Missed last visit too
Nine minutes from asking to receiving the check.
- Last visit
- Fail
- Last 1
- 0 of 1 passed
Manager
-
Stopped by the table to ask about the experience Missed last visit too
Manager walked by twice without stopping.
- Last visit
- Fail
- Last 1
- 0 of 1 passed
-
Staff in clean, complete uniforms
Two servers in untucked shirts; one missing an apron.
- Last visit
- Pass
- Last 1
- 1 of 1 passed