The Copper Fig, visit 2

Host in a black blazer at the stand; worked alone during the rush.

• Greeted the party within 30 seconds of arrival Pass

  Greeted the moment the door closed.

• Made eye contact and smiled during the greeting Pass
• Offered to check coats or bags Pass
• Quoted an accurate wait time Pass
• Walked the party to the table at their pace Fail

  Pointed at the table instead of walking the party over.

• Thanked the party and invited them back on the way out Pass

Not observed on this visit.

• Acknowledged guests at the bar within one minute N/A
• Offered a drink list or made a recommendation N/A
• Measured every pour N/A
• Kept the bar top clean and dry N/A
• Offered water alongside alcoholic drinks N/A
• Closed out the tab promptly when asked N/A

Server in the back section, carrying five tables.

• Approached the table within two minutes of seating Fail

  Water was dropped by a busser; server arrived at minute five.

• Introduced themselves by name Fail

  Introduced only when the evaluator asked.

• Described a special or signature dish Pass

  Walked through the braised short rib with real enthusiasm.

• Asked about allergies or dietary needs Fail

  No question about dietary needs, even with a shared plate.

• Checked back within two bites or two minutes of the entrees Pass
• Cleared plates only once everyone had finished Pass
• Offered dessert or coffee Pass
• Delivered the check within five minutes of the request Fail

  Nine minutes from asking to receiving the check.

Manager seen once at the host stand.

• Visible in the dining room during service Pass
• Stopped by the table to ask about the experience Fail

  Manager walked by twice without stopping.

• Staff in clean, complete uniforms Fail

  Two servers in untucked shirts; one missing an apron.

• Restrooms clean and stocked Pass
• Resolved a problem without being asked twice N/A