Juniper Social, visit 4

Two hosts at the stand; the evaluator was greeted by the one in a gray sweater.

• Greeted the party within 30 seconds of arrival Pass
• Made eye contact and smiled during the greeting Pass
• Offered to check coats or bags N/A
• Quoted an accurate wait time Pass
• Walked the party to the table at their pace Fail

  Pointed at the table instead of walking the party over.

• Thanked the party and invited them back on the way out Pass

One bartender on a six-seat bar; busy but composed.

• Acknowledged guests at the bar within one minute Pass
• Offered a drink list or made a recommendation Pass
• Measured every pour Pass
• Kept the bar top clean and dry Pass
• Offered water alongside alcoholic drinks Pass
• Closed out the tab promptly when asked Pass

Server in the back section, carrying five tables.

• Approached the table within two minutes of seating Pass
• Introduced themselves by name Pass
• Described a special or signature dish Pass
• Asked about allergies or dietary needs Pass
• Checked back within two bites or two minutes of the entrees Fail

  Server did not return until clearing.

• Cleared plates only once everyone had finished Fail

  Plates pulled as soon as the first guest finished.

• Offered dessert or coffee Pass
• Delivered the check within five minutes of the request Pass

Manager in a dark shirt with a radio, circulating.

• Visible in the dining room during service Pass
• Stopped by the table to ask about the experience Pass
• Staff in clean, complete uniforms Fail

  Two servers in untucked shirts; one missing an apron.

• Restrooms clean and stocked Fail

  Restroom floor wet; soap dispenser empty.

• Resolved a problem without being asked twice N/A