The Copper Fig, visit 8

Two hosts at the stand; the evaluator was greeted by the one in a gray sweater.

• Greeted the party within 30 seconds of arrival Pass

  Greeted the moment the door closed.

• Made eye contact and smiled during the greeting Pass
• Offered to check coats or bags N/A
• Quoted an accurate wait time N/A
• Walked the party to the table at their pace Pass
• Thanked the party and invited them back on the way out Pass

Not observed on this visit.

• Acknowledged guests at the bar within one minute N/A
• Offered a drink list or made a recommendation N/A
• Measured every pour N/A
• Kept the bar top clean and dry N/A
• Offered water alongside alcoholic drinks N/A
• Closed out the tab promptly when asked N/A

Server worked the patio and the back room.

• Approached the table within two minutes of seating Pass
• Introduced themselves by name Pass
• Described a special or signature dish Pass
• Asked about allergies or dietary needs Pass
• Checked back within two bites or two minutes of the entrees Pass
• Cleared plates only once everyone had finished Fail

  One plate cleared while a guest was still eating.

• Offered dessert or coffee Pass
• Delivered the check within five minutes of the request Fail

  About seven minutes for the check; server was at another section.

Manager in a suit jacket, mostly near the kitchen door.

• Visible in the dining room during service Pass
• Stopped by the table to ask about the experience Fail

  Manager walked by twice without stopping.

• Staff in clean, complete uniforms Pass
• Restrooms clean and stocked Pass
• Resolved a problem without being asked twice Fail

  Cold entree was mentioned twice before it was replaced.