The Copper Fig, visit 7

Host in a black blazer at the stand; worked alone during the rush.

• Greeted the party within 30 seconds of arrival Pass
• Made eye contact and smiled during the greeting Fail

  Friendly words, but no eye contact.

• Offered to check coats or bags N/A
• Quoted an accurate wait time N/A
• Walked the party to the table at their pace Pass
• Thanked the party and invited them back on the way out Pass

Not observed on this visit.

• Acknowledged guests at the bar within one minute N/A
• Offered a drink list or made a recommendation N/A
• Measured every pour N/A
• Kept the bar top clean and dry N/A
• Offered water alongside alcoholic drinks N/A
• Closed out the tab promptly when asked N/A

Server with a notepad, tall, in a long black apron.

• Approached the table within two minutes of seating Pass
• Introduced themselves by name Pass
• Described a special or signature dish Fail

  Signature dish not mentioned when the evaluator asked for favorites.

• Asked about allergies or dietary needs Fail

  Allergies were not asked about.

• Checked back within two bites or two minutes of the entrees Fail

  Server did not return until clearing.

• Cleared plates only once everyone had finished Pass
• Offered dessert or coffee Pass
• Delivered the check within five minutes of the request Pass

Manager seen once at the host stand.

• Visible in the dining room during service Pass
• Stopped by the table to ask about the experience Pass
• Staff in clean, complete uniforms Pass
• Restrooms clean and stocked Pass
• Resolved a problem without being asked twice N/A