The Copper Fig, visit 1

Two hosts at the stand; the evaluator was greeted by the one in a gray sweater.

• Greeted the party within 30 seconds of arrival Pass
• Made eye contact and smiled during the greeting Fail

  Friendly words, but no eye contact.

• Offered to check coats or bags Pass
• Quoted an accurate wait time Pass
• Walked the party to the table at their pace Pass
• Thanked the party and invited them back on the way out Pass

Bartender in a denim apron, also making drinks for the dining room.

• Acknowledged guests at the bar within one minute Pass
• Offered a drink list or made a recommendation Pass
• Measured every pour Pass
• Kept the bar top clean and dry Pass
• Offered water alongside alcoholic drinks Fail

  Water only after the evaluator asked.

• Closed out the tab promptly when asked Pass

Server worked the patio and the back room.

• Approached the table within two minutes of seating Pass
• Introduced themselves by name Fail

  Introduced only when the evaluator asked.

• Described a special or signature dish Pass
• Asked about allergies or dietary needs Fail

  Allergies were not asked about.

• Checked back within two bites or two minutes of the entrees Pass
• Cleared plates only once everyone had finished Pass
• Offered dessert or coffee Pass
• Delivered the check within five minutes of the request Fail

  About seven minutes for the check; server was at another section.

Manager in a suit jacket, mostly near the kitchen door.

• Visible in the dining room during service Pass
• Stopped by the table to ask about the experience Fail

  No table touch from a manager.

• Staff in clean, complete uniforms Pass
• Restrooms clean and stocked Fail

  Paper towels out in the restroom.

• Resolved a problem without being asked twice N/A