Juniper Social, visit 1

Host with a headset, handling phones and walk-ins.

• Greeted the party within 30 seconds of arrival Pass

  Greeted the moment the door closed.

• Made eye contact and smiled during the greeting Pass
• Offered to check coats or bags Pass
• Quoted an accurate wait time Pass
• Walked the party to the table at their pace Pass
• Thanked the party and invited them back on the way out Fail

  No goodbye at the door; host stand was empty.

One bartender on a six-seat bar; busy but composed.

• Acknowledged guests at the bar within one minute Pass
• Offered a drink list or made a recommendation Pass
• Measured every pour Pass
• Kept the bar top clean and dry Pass
• Offered water alongside alcoholic drinks Pass
• Closed out the tab promptly when asked Pass

Server in the back section, carrying five tables.

• Approached the table within two minutes of seating Pass
• Introduced themselves by name Pass
• Described a special or signature dish Pass
• Asked about allergies or dietary needs Pass

  Asked about allergies before taking the order.

• Checked back within two bites or two minutes of the entrees Fail

  No check-back until entrees were nearly finished.

• Cleared plates only once everyone had finished Pass
• Offered dessert or coffee Pass
• Delivered the check within five minutes of the request Pass

Manager in a suit jacket, mostly near the kitchen door.

• Visible in the dining room during service Pass
• Stopped by the table to ask about the experience Pass

  Manager asked how the meal was and remembered the entree.

• Staff in clean, complete uniforms Pass
• Restrooms clean and stocked Pass
• Resolved a problem without being asked twice N/A