The Copper Fig, visit 3

Host in a black blazer at the stand; worked alone during the rush.

• Greeted the party within 30 seconds of arrival Pass

  Greeted the moment the door closed.

• Made eye contact and smiled during the greeting Pass
• Offered to check coats or bags Pass
• Quoted an accurate wait time Pass
• Walked the party to the table at their pace Pass
• Thanked the party and invited them back on the way out Pass

One bartender on a six-seat bar; busy but composed.

• Acknowledged guests at the bar within one minute Pass
• Offered a drink list or made a recommendation Pass

  Recommended a seasonal spritz without being asked.

• Measured every pour Pass
• Kept the bar top clean and dry Pass
• Offered water alongside alcoholic drinks Pass
• Closed out the tab promptly when asked Pass

Server in the back section, carrying five tables.

• Approached the table within two minutes of seating Pass
• Introduced themselves by name Pass
• Described a special or signature dish Pass
• Asked about allergies or dietary needs Pass
• Checked back within two bites or two minutes of the entrees Pass
• Cleared plates only once everyone had finished Pass
• Offered dessert or coffee Fail

  Dessert menu only after the evaluator asked.

• Delivered the check within five minutes of the request Pass

Manager in a suit jacket, mostly near the kitchen door.

• Visible in the dining room during service Fail

  No manager seen in the dining room during the visit.

• Stopped by the table to ask about the experience Fail

  No table touch from a manager.

• Staff in clean, complete uniforms Fail

  Two servers in untucked shirts; one missing an apron.

• Restrooms clean and stocked Pass
• Resolved a problem without being asked twice N/A