10&5 Hospitality Mystery-shopper scorecards

Demo data. These restaurants, visits and notes are invented to show how the platform works. Nothing you enter is saved.

Evaluator scorecard

Score a visit to The Copper Fig

Record the visit, then mark each standard. Submitting shows the Action Plan this scorecard would give the restaurant, compared with its real history. This demo saves nothing.

The visit
Host
  • Greeted the party within 30 seconds of arrival
  • Made eye contact and smiled during the greeting
  • Offered to check coats or bags
  • Quoted an accurate wait time
  • Walked the party to the table at their pace
  • Thanked the party and invited them back on the way out
Bartender
  • Acknowledged guests at the bar within one minute
  • Offered a drink list or made a recommendation
  • Measured every pour
  • Kept the bar top clean and dry
  • Offered water alongside alcoholic drinks
  • Closed out the tab promptly when asked
Server
  • Approached the table within two minutes of seating
  • Introduced themselves by name
  • Described a special or signature dish
  • Asked about allergies or dietary needs
  • Checked back within two bites or two minutes of the entrees
  • Cleared plates only once everyone had finished
  • Offered dessert or coffee
  • Delivered the check within five minutes of the request
Manager
  • Visible in the dining room during service
  • Stopped by the table to ask about the experience
  • Staff in clean, complete uniforms
  • Restrooms clean and stocked
  • Resolved a problem without being asked twice